Q: How do you ship?
A: We ship UPS Ground. A signature isn't required on delivery. Tracking numbers are copied to you once the bar ships.
Q: How does the bar arrive?
A: The bar arrives in several boxes, each one measuring 48x24x12. This will make it easy for you to get the bar inside your home or business, down stairwells and around corners.
Q: How long until delivery of my new bar?
A: While it varies somewhat, because some orders are more custom than others, typically new orders deliver in 10-12 weeks from the day ordered. Each component and each project is carefully built by hand and finished piece by piece.
Q: Do you accept cancellations?
A: A new order may be cancelled up to 1 week after being placed. After 1 week, labor and materials have been expended toward your project and the order cannot be cancelled for any reason. Changes however to the layout and options of the order may still be put in through support.
Q: Do you accept returns?
A: Yes. A delivered bar can be returned up to 14 days after delivery. The buyer is responsible for return shipping.
Q: What happens if something arrives damaged?
A: It's rare, but we can help. We carefully record all of the components used in making your bar. That way, if something does arrive damaged, we can quickly and easily replace that component.
Q: Is the bar difficult to assemble?
A: Not at all. We include diagrammed instructions and all hardware needed for assembly. Even our largest models will only need about an hour's time and a screwdriver for setup.
Q: How does payment work?
A: We're always adding new services and plans. Currently, you can:
1. Purchase directly from the product catalog. A representative will contact you with a simple sales agreement and invoice that can be paid securely online.
2. Request a custom quote which will generate a proposal. If approved, you'll be able to purchase the custom build via an emailed invoice with a 50% deposit.
The balance is due about 10-12 weeks later when we're ready to ship your new custom home bar.
3. We also offer a 6 month no interest/credit check payment plan. Each bar project is different, but the conversation is easy and the setup process quick and simple.
Note on payments:
Deposits and monthly installment payments are non-refundable after the 1 week cancellation period. Merchant charge backs, or credit card disputes initiated on the part of the buyer result in the entire invoice being charged off to an outside firm for debt collections.