WHAT IS YOUR SHIPPING POLICY?
Shipping is included with all purchases and typically takes 4 to 6 weeks. We ship your bar via UPS, and your bar arrives in double walled 48x24x12 boxes. You'll have no problem getting around tight corners or up and down stairs.
IS THE BAR DIFFICULT TO ASSEMBLE?
Not at all. We assemble your bar here in our shop, inspect it and then take it apart. We then carefully label each component of your bar and pack with all of your needed hardware and our easy to follow instructions. And if you do need help, you're more than welcome to reach out to us anytime. Just go to the 'contact us' section and a representative will reply to you in quick order!
DO YOU ACCEPT RETURNS & CANCELLATIONS?
While extremely rare, sometimes an order doesn't turn out as expected, and despite our best efforts, we're unable to make it right. Bars may be returned within 14 days after delivery. The buyer is responsible for return shipping. Refunds are granted when we receive a complete returned bar kit. We will then refund your order less UPS shipping to you and a 15% restock fee.
Cancellations can be processed up to 2 weeks after your order is placed. After 2 weeks, unfortunately cancellations cannot be granted. Please understand that we're a custom furniture maker and once your materials, components and building has begun, we're invested into your project and must finish.
*NOTE ON DELIVERY DATES*
We estimate that new orders are completed and shipped within 4-6 weeks from the date placed. Please be aware that this is an estimate, and depending on the scope of the project, may be finished sooner or a few days later than this window. While we try not to let an order run late, quality and completing the order correctly is majorly important. Most orders do in fact finish inside of the 4-6 week window however.
HOW DO I ORDER A CUSTOM BAR?
Reach out to us via the 'contact us' section or call us 610-722-5660. We're always happy to listen to your needs and to see if we're able to assist you.
CAN MY BAR'S SIDE EXTENSION BE INSTALLED ON THE OPPOSITE SIDE TO THE ONE SHOWN?
Yes it can. Please let us know your preference from ordering. Please tell us if the side extension on your bar is to be RIGHT or LEFT justified from the perspective of the bartender standing behind the bar.
HOW DO I ADD UPGRADES TO MY BAR?
Each item's listing has an upgrade section towards the bottom of the description. If you'd like to add anything to your order, please contact us and we will create a supplemental product listing from which you can work from.
CAN MY BAR BE BUILT SO THAT THE COUNTER TOP IS FLUSH AGAINST MY WALL?
Absolutely. Sometimes a customer needs to place their bar up against an adjoining wall, and they don't want a gap between the bar's top and the beginning of the bar's frame. When ordering, please let us know about this request in your order notes. Give us the perspective from the bartender standing behind the bar. We will confirm.
CAN MY BAR HAVE A SMOOTH (FLUSH EXTERIOR)?
Yes. When ordering, please include that request with your order notes. We will confirm.